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Information and advice and FENSA and CERTASS

The two biggest self-certification bodies for the doors and windows (also called fenestration) are FENSA and CERTASS.  In this article, we explain the self-certification process and details on FENSA vs CERTASS and the differences between the two.

FENSA and CERTASS

FENSA and CERTASS: What is self-certification?

When it comes to buying new windows, doors or rooflights for your home, it is now necessary for home improvement products to demonstrate they are correctly fitted to meet and comply with current thermal performance standards.  They are also required to meet Building Regulations. At the end of the installation, it is necessary to obtain certification that your windows and doors comply with these regulations.

Certass is a UKAS approved certification scheme. CERTASS checks that your chosen home improvement contractor is competent to carry out your door and window replacement.

FENSA was set up by the Glass and Glazing Federation as well as other glazing industry bodies and the same reassurance to homeowners as CERTASS that the contractor is checked and certified.

FENSA and CERTASS.  Why does certification matter?

The requirement to certify your door and window installation is important for a number of reasons.

Qualified contractors.

CERTASS and FENSA contractors are checked and qualified, giving you peace of mind protection and avoiding the worry that a tradesman may take your deposit and carry out no futher worm.

Certified new and replacement work on your home.

If you are fitting new windows and doors or replacing your existing windows and doors. FENSA and CERTASS ensure your purchase is certified and meets Building Regulations.

Selling your home is easier.

Certification to FENSA or CERTASS ensures there are no issues selling your home. It is a requirement that the window installations are registered and solicitors require the FENSA or CERTASS during the sale process.

Government Approved Schemes.

CERTASS and FENSA are both Government approved schemes operating a Competent Persons Scheme for home improvements and window/door replacements.

Your door and window installer is assessed.

FENSA and CERTASS organisations assess their registered contractors and check them annually. The standards set out by each scheme must be met. CERTASS as an example ensures deposits are protected and insurance backed, site operatives are qualified and contractors are competent to install to current Building Regulations.

CERTASS, unlike FENSA, is cheaper for window companies to subscribe to and, unlike FENSA, offers an independent Dispute Resolution Service.

What do FENSA and CERTASS mean for you buying windows and doors?

Both FENSA and CERTASS are UKAS accredited, working with the building and home improvement bodies in the UK. and both have partnerships with various other bodies.

At Newlite, we have chosen to use the CERTASS route for the certification of your window and door installation.  We looked at the features and benefits of both organisations and, while very similar in the protection they provide to you, CERTASS offered more for our business. In the unlikely event that you are not happy with your installation, the Dispute Resolution Service by CERTASS we also considered important for your peace of mind.

Carrying out a quality installation and giving you great home improvement products that will enhance your home is our priority at Newlite.  If you would like further information on our certification process and the quality of our windows and doors for your home, contact us today.

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Customer Reviews

Newlite Home Improvements
Newlite Home Improvements
5.0
Based on 107 reviews
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Newlite Home Improvements
Newlite Home Improvements
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Front door, back door, patio door, windows and eaves - Newlite did it all!Quality workmanship and a great work ethic from all the team.
S B
S B
15:06 19 Apr 22
Newlite installed a black, steel replacement heritage door and sidelight to replace an old half glazed PVC patio door. I seem to spend my life hearing criticism of tradespeople and I have to say I cannot speak highly enough of this company. From the very first contact they have been a delight to deal with. Alan is so helpful, straight forward and very responsive with calls and queries. The fitters arrived today and did a fantastic job. They consulted with me throughout to make sure I was happy. They were super picky with everything and then made sure everything was left clean and tidy. The threshold needed to be matched with the existing wood floor and they chose a perfect match. The results are stunning and at a very reasonable price. I know this review may seem a a bit over the top but I very rarely come across this level of service and professionalism - highly recommended.
Theresa G.
Theresa G.
19:58 29 Mar 22
Fantastic team of people that clearly know exactly what they are doing. Always helpful and responsive, turning around an urgent piece of work efficiently and for a good price.
Brett T.
Brett T.
17:47 23 Mar 22
Alan and his team supplied and installed a new full glass door and 3 new windows, all with integral blinds. Alan clearly knows what he's doing, offered good advice, a competitive price, and was very responsive. Fitting was hasstle free, took as long as they said it would, and the end product is exactly what I wanted. All round I'm really happy and would definitely recommend.
Roy M
Roy M
17:26 16 Mar 22
Excellent service, turned up on time, helped navigate a tricky situation where a cavity needed to be moved and made wider. Always available to assist in making this possible. Would use again, and have already recommended to neighbours.
Simon C.
Simon C.
17:15 14 Mar 22
Newlite designed and built a bespoke windows and doors arrangement for our downstairs knock-through, which has completey transformed our property. They were professional and patient throughout the design process. Alan was always available to take calls and respond quickly to any query. The surveyor Colin was very thorough. The quality of the product, as well as the standard of the installation were extremely high and we wouldn't hestate to use them again the future.
Roland B.
Roland B.
10:32 03 Mar 22
Newlite installed Secondary glazing at our property. Alan Burden, the owner was very helpful and responsive during the initial consultation which greatly helped our decision making. The installation was proficient, tidy and very professional and completed in a timely fashion. Alan kept us informed at relevant times. Would highly recommend Newlite Home Improvements.
Craig T.
Craig T.
22:16 25 Feb 22
Compeditive price, very professional service, excellent installations on time and kept informed of progress at all times.
Byron T.
Byron T.
17:48 21 Feb 22
My new aluminium French doors are very high quality and look perfect in my period home. Alan took time to talk me through the pros and cons of different door options and was great at keeping me updated on the installation timeline. Martin has done a beautiful and very neat job of installing the doors. I was surprised at how little mess and disruption was created by the installation. My home feels noticeably warmer, more than I expected. The new doors also make my kitchen seem bigger and lighter due to the narrow door frame and struts. Very happy with the whole service, the doors are definitely worth the cost.
Rosie D.
Rosie D.
07:42 19 Feb 22
Great service. Alan was very responsive and really helped with our decision making. Martin came to measure and fit the door, he did a fab job. Would definitely recommend Newlite to others.
Joanna S.
Joanna S.
14:06 17 Feb 22
Newlite transformed a very narrow site in my garden into an amazing conservatory. Alan kept me informed during construction and was at hand to deal with any obstacles as they arose. Everyone that came to my home worked really hard at making a good job but Martin made extra efforts to make finish excellent.I am delighted with my new conservatory and would not hesitate to recommend Newlite to anyone based on my experience.
Karen L.
Karen L.
11:03 12 Dec 21
We have used Newlite for a few years and have always been pleased with the installations e.g. conservatory and windows. Would not use anyone else and would highly recommend them
Pat H.
Pat H.
17:03 07 Dec 21
A great pleasure to use Newlite Home Improvements!From the first contact to the final fitment, we were kept informed and had great service throughout.The quality of the product is high, as we’d been promised, and the work done is of a highly professional level, even down to the mastic!We had considered a cheaper option, but we waited until the time was right for us, and I’m so pleased we did.I would highly recommend Newlite as a company who can be relied on to supply the goods and service.If you’re looking for new doors, windows or a conservatory and Newlite seem to cost more than others, make sure you do a 100% like for like quality check and if the cost is too much for you, try to save a little more, rather than going for something that will ‘do the job’ but you may not be happy with. You have to walk through that door, or look through those windows quite a lot. You’ll notice if they’re not right and so will your friends and family!As you may have gathered, we are very happy with the result.Thanks Alan and team! We’ll be in touch on further business.
Ian H
Ian H
12:48 05 Dec 21
Our new steel windows are beautiful and match the old steel windows on the rest of the elevations. The team were highly professional and very friendly.
Harriet T.
Harriet T.
12:24 30 Nov 21
Couldn't be happier with the windows and service we received. I would highly recommend Newlite and will be using them for any windows etc I need in the future.
Oliver P.
Oliver P.
10:14 29 Nov 21
We want to thank Newlite Home Improvements who have been wonderful with advice, planning, arranging the different workmen on each day including the surveyor, plasterers and electricians. We are so thankful for your expertise, advice, knowledge and experience. We don't know anyone who has had this "warm roof" that replaces the glass ceiling of the conservatory done, we haven't spoken to anyone who has had it done. We took your advice to have it done because you had the knowledge and experience to explain it. It is exactly as he said it would be. The room is warmer already..no more extreme temperatures! The workmen were always polite and respectful, most helpful with advice, and hard working. We know that is down to your organisation, you have an excellent team working for you. You understand fully what the client is expecting, and provide that for them. You have even been able to replace the side window between the kitchen/lounge with a slight height difference to accommodate the lower internal roof, and there was NO disruption at all in the lounge, and as you know we were expecting to have to totally redecorate in the lounge, and after it was done, we couldn't see ONE BIT of disruption. We were massively impressed with that. So thank you for every thing you have done, its all worked seamlessly.
Steve H.
Steve H.
15:33 22 Nov 21
Newlite installed brand new patio doors to replace the damaged ones on my balcony a few months ago. It took a while for the doors I'd ordered to ship to the UK - but that's with all the supply chain problems going on lately and not their fault. Their team was incredibly polite and efficient, especially Martin, and when they didn't quite manage to fully install the doors (late) on a Friday afternoon, they came back no questions asked first thing the following (Saturday) morning to finish the job.They were incredibly tidy and left my flat spotless after they had finished, as well as taking away and disposing of my old doors. Then, just to underline their level of customer service, when one of the new doors started sticking a few weeks back, they arranged for Martin to come out the very next day to adjust the door and rectify the problem (for free - as part of the warranty). Couldn't have asked for a friendlier, more professional team of thoroughly nice guys and would highly recommend Newlite to anyone.
Mark S.
Mark S.
17:28 14 Nov 21
Cannot fault Alan and his team for the excellent job they did in fitting Heritage windows into our Victorian coach house. Alan could not have been more helpful when we were specifying them and Colin the surveyor certainly knew his stuff. Dave and his crew who fitted the windows werepunctual, polite and obviously highly experienced - they did a thoroughly professional job - right through to cleaning up and disposing of the removals. If only all tradesmen were as competent! - Can't recommend Newlite highly enough
fine P.
fine P.
09:32 12 Nov 21
Alan, Martin and the Team did a great job on my replacement conservatory. Colin spent a lot of time making sure the measurements were right before starting the project. The new conservatory looks lovely and I am very pleased with it. The guys were polite and worked cleanly and tidily, they were a pleasure to have in my home.
Caroline B.
Caroline B.
11:16 30 Oct 21
Thanks Alan and team - as promised - great service. Price fair, installation excellent - would highly recommend
Fats
Fats
15:48 19 Oct 21
From the initial phone call, I was very impressed with the service. Alan was so helpful, informative and genuinely cared about the outcome. He suggested what would work and look best for what I was trying to achieve. From start to finish it was a pleasure. Would highly recommend and use again in the future.
Laura P.
Laura P.
15:47 17 Oct 21
Fantastic service and workmanship
Geoff K.
Geoff K.
18:25 30 Sep 21
Newline replaced five deteriorated double glazing panes that had been installed at our house in Eastbourne about 25 years ago by a previous company from which Newlite emerged. Both the measurements for the new panes and their subsequent installation were done efficiently and correctly. The standard of workmanship could not have been bettered.
Charles and S.
Charles and S.
17:23 28 Sep 21
Very happy with our steel replacement doors and windows, makes an enormous difference to the kitchen.
Carola Van D.
Carola Van D.
20:26 22 Sep 21
Used a couple of times always an excellent service,courteous workers and very tidy when they have finished the work.
Lynda J.
Lynda J.
17:57 16 Sep 21
Newlite replaced our interior front door unit. Alan was very helpful when we first contacted him and the door was installed on time and looks fab. A good experience from start to finish. We're about to order a new back door from Newlite.
Colin M.
Colin M.
16:42 03 Sep 21
We had a Heritage-style front entrance door and bar hatch made and installed into our Distillery & Winery by Newlite. Alan was easy to work with from the start, he was very responsive and made the process as smooth as possible for us. Newlite is a great company to use, I would highly recommend them!
Gary J.
Gary J.
07:53 02 Sep 21
just had a lot of patio bi folds done, lovely price and lovely job, thanks Alan
ian B.
ian B.
16:32 23 Aug 21
Just had Ecoslide upvc sash windows with gold fittings installed to our Edwardian house and they look amazing! I can't believe what a difference they have made inside and out. In the original order I hadn't included an internal window as I didn't think it was worth doing but as soon as the first new window was installed I ordered another one and can't wait for it to arrive. I'd definitely recommend Newlite, customer service is excellent, delivery was within timescale, very professional team all round. Martin did most of the installation and did a fantastic job plus he was super tidy!! Really happy customer, thank you!
Lynne W.
Lynne W.
09:24 19 Aug 21
Prompt and efficient service both during the original installation and afterwards when a double glazed unit in our ceiling lantern failed.
David W.
David W.
09:05 18 Aug 21
The company were friendly and responsive. We were able to see sample products at the showroom in Eastbourne which was helpful when you are investing in your property and will be living with it for some time. The process of ordering was simple and efficient. The replacement of french doors and side windows was carried out quickly and Martin, the workman who undertook our work was courteous and took care to protect the surrounding areas. The job was professionally done and looks great. We are really pleased and would recommend them.
Sylvia P.
Sylvia P.
08:38 12 Aug 21
Beautiful doors and friendly, professional installation from Martin
Sue R.
Sue R.
20:33 08 Aug 21
Alan was a pleasure to deal with from beginning to end. His install team were friendly and professional but above all the Heritage doors he installed were stunning and make our new kitchen look amazing.
Benjamin H.
Benjamin H.
12:45 22 Jul 21
Alan and the team were superb. From order to installation, they were professional and delivered superb service throughout. The attention to detail and tradesmanship really stood out. Even when we noticed the doors catching, Alan asked the manufacturer to attend next day to resolve. Could not recommend this Company highly enough.
Chris P.
Chris P.
20:30 15 Jul 21
Great service from Alan and the team. We had 7 windows and doors replaced, and an existing French window opening widened, as well as some replacement sealed units. Alan helped us chose the right windows for the property, and the installation went very smoothly. Dave and Martin who fitted them were brilliant, nothing was too much trouble for them (as long as we kept the tea flowing!)Delighted with the end result and would highly recommend Newlite
Steve S.
Steve S.
06:13 09 Jul 21
Alan and the team did a superb job, I couldn't be happier with my new Emperor bifold doors which have transformed my living room and achieved the indoor/outdoor space I was wanting. Alan was very responsive and 'on the ball' throughout the project and along with Colin the surveyor and the 3 skilled fitters, the whole team were proficient, professional and friendly. I would have no hesitation in highly recommending Newlite - thank you Alan and the whole team!
Lia I
Lia I
10:14 13 Jun 21
Massive thank u to Alan and team for an excellent service throughout from the minute I placed my enquiry to the final minute of installation. We had the glass in our bifold doors replaced with integral blinds as well as 4 more large windows replaced with new frames and integral blind glass. Excellent attention to detail and kept informed the whole way thru. And finished result looks v smart. Thoroughly recommend this company
Camilla P.
Camilla P.
19:30 09 Jun 21
The service from start to finish was excellent. Especially during a pandemic! Alan was at the end of a phone to answer any questions. Colin the surveyor was very thorough and professional. BIG THANKS to Dave our fitter, who was brilliant. The time and precision putting in our new door, top light and side window, was amazing. Nothing seemed to faze him and looking at the installation and the remedial works, you'd never know the work had been done. The actual door and windows were of a very high standard and are lovely to look at. We would HIGHLY RECOMMEND Newlite and would not hesitate to use them again.
Ken and Louise T.
Ken and Louise T.
13:11 26 May 21
New lite installed our windows over 30 years ago and the seals on a number of them had gone and the windows fogged. They replaced the glass sections on nine windows. They were ordered and delivered within two weeks and took about three hours the install. No mess, extremely friendly and efficient and would highly recommend them.
Jane G.
Jane G.
09:50 22 May 21
Excellent service from this company, COVID aware, professional and prompt, let down by their glass supplier.
Brian B.
Brian B.
06:49 08 May 21
Hi guys, thanks for a job well done, not the cheapest but we are very happy to pay a little extra for good service and quality
Paul B.
Paul B.
13:52 26 Apr 21
Well priced and superb service from start to finish from Alan and the team. Go over and above and achieved the exact result I was looking for. Slimline VISOFOLD 6000 doors in anthracite grey look fantastic. The installers were professional, on time, and extremely respectful of my property throughout the whole day. Superb job and would highly recommend this company if you want new doors!
David M.
David M.
19:01 22 Apr 21
Newlite were fantastic every step of the way. Alan was great when quoting, the survey was done promptly and quickly, I was kept up to date on the order and the final removal of the old french windows (replaced by crittal style windows and doors) was excellent. The 2 installers were fantastic, efficient, friendly and the finish was fantastic. I'd definitely use Alan and his team again!
Karen A.
Karen A.
17:40 21 Apr 21
Contacted for a single window quote - unfortunately couldn't supply what we were looking for as not in their range, but was in touch within 5 minutes to let me know, and recommended another supplier who should be able to. Very much appreciate the responsiveness.
Paul S.
Paul S.
10:37 19 Apr 21
Required suppliers for an internal steel heritage door, Alan was most helpful in recommending one of his contacts who manufacture this particular door. I contacted the supplier who kindly put me in touch with distributers who cover the area where we live. Very helpful and highly recommend Newlite.
pc 4.
pc 4.
18:05 31 Mar 21
The door is a fabulous replacement. The guys that fitted it were very polite and respectful. With an elderly relative, who is difficult to deal with, they did their work and got on with it. Excellent service and lively new door. Thank you.
Susan P.
Susan P.
12:12 27 Mar 21
After seeing heritage windows in a magazine over two years ago I’ve had my heart set on them ever since. I did lots of research and Newlite came highly recommend, I could not be happier they are exactly as I had hoped for.Alan has been so helpful and professional at every stage, so were Colin the surveyor and the installation team.I cannot recommend Alan and his team highly enough.Sarah (Bexley Kent)
Jamie M.
Jamie M.
20:31 24 Mar 21
Very pleased with the service from Newlite. Replacement window panes arrived and were fitted in super quick time. Thanks to Alan and the fitter for a great job.
Peta H.
Peta H.
18:14 20 Mar 21
We had bifold doors installed into our conservatory with the hope of opening up the ground floor. They do the job perfectly! We are very happy with the installation and finished product. It looks as though it was always meant to be that way. The fitters were prompt, neat and no mess was left - again, just as it has always been that way. Thank you.
Les E.
Les E.
17:05 16 Mar 21
Alan an his team have been professional throughout. We are very happy with our internal ‘crittal’ style window which was a bespoke design and manufactured and fitted within an impressive timeframe. Would highly recommend Newlite.
Carla C.
Carla C.
16:21 10 Mar 21
Phoned Newlite for door quote Alan arrived the next day and i had a detailed quote within 12 hours. I agreed the quote and a few weeks later a time was arranged to fit the door. The fitter arrived and set about his task of fitting the door, very polite, very professional and soon the job was done. High quality product and high quality fitting with no fuss.
John M.
John M.
18:58 01 Mar 21
We had a set of bifold doors installed. Great planning meeting, which ran through all our options.Delivery was made on time, and the installation was a breeze. We had a problem with a scratch on one of the door panels. The fitter sanded the mark out and resprayed the area. He then said if we were still not happy then they would replace that door. And that is what they did. Fantastic customer service and a very happy customer.
Paul C.
Paul C.
07:27 26 Feb 21
We had two sets of uPVC french doors replaced with aluminium. Alan advised comprehensively on all the options and profiles and once chosen we were given an installation date which was kept to. Dave did an excellent, professional and very tidy job of fitting the doors and we couldn't be more pleased with the results.
Stephanie D.
Stephanie D.
16:38 25 Feb 21
We had windows and doors fitted as part of our single storey extension including a large bespoke lantern. We are absolutely delighted with the end result- this is due to Alan Burden's attention to detail from the initial design through to final fit. Alan listened to what we wanted, gave advice based on his wealth of experience and was easy to work with. Due to factory delays (due to Covid) our windows and doors were delayed from the initial timescales given, however Alan communicated throughout and enabled us to manage our builders' expectations. The fitters were polite and did an excellent job. There was a minor issue with one of the doors and Alan worked with us to get this resolved quickly to our satisfaction. We would really recommend Newlite Home Improvements.
Kath C.
Kath C.
19:48 08 Feb 21
Alan and his installers acted in a professional manner, were polite and left the property clean after completing the installation of my two sets of french doors. Alan was prompt to return my calls and the installers took time to explain the stages of their work. I am very happy with the quality of the Aluminium French doors installed priced competitively and of the finished job. I wouldn't hesitate to use them again. Thank you Alan!
Hilary P.
Hilary P.
16:35 27 Jan 21
Alan and the guys from Newlite installed a conservatory/utility room on the side of our house. The planning and installation were meticulous; the team were polite, friendly and professional; the working area was always left clean and tidy - and the end result is exactly what we wanted! I would highly recommend Newlite and would use them again.
Jenny S.
Jenny S.
17:44 25 Jan 21
Alan was helpful from the start in explaining & helping us choose the products that would suit our home best. They all look great and even when they've had to come back for small problems, there has been no hesitation in them coming back to get thinks right. Thank you
Audrey Y.
Audrey Y.
14:37 13 Jan 21
Really impressed with the help and advice provided by Alan and delighted with the whole installation.
Sue M.
Sue M.
16:01 29 Dec 20
Great service from start to finish, any minor issues resolved professionally, thoroughly recommend Newlite.
Benz A.
Benz A.
12:37 28 Dec 20
I have used Newlite many times and they never let you down. Always professional. Extremely pleased with the door and windows leading to the Conservatory. Looks amazing. Highly recommend.
Linda W.
Linda W.
22:28 22 Dec 20
New window facade to the rear of my extended garage to match in with existing windows and doors to main building
Dennis C.
Dennis C.
16:42 17 Dec 20
Excellent service throughout, highly recommended
Richard W.
Richard W.
15:05 11 Dec 20
Fantastic service, product install and communication throughout. Would throughly recommend.
Joe H.
Joe H.
20:09 09 Dec 20
We would highly recommend Alan and his team at Newlite.From start to finish it has been a professional,smooth venture.We required a door where previously was a window plus another window enlarged. Alan with his knowledge and sensitivity to aesthetics swiftly guided us through the maze of choices.We are now delighting in the end result which was expertly installed by his lovely team.If only every company could operate like this.....Many Thanks to you All
barbara A.
barbara A.
15:04 08 Dec 20
We have recently used Newlite to have all of our windows replaced and new windows and patio doors in a recently built extension. They were one of the most competitive quotes we received so we gave them the job. All of their staff have been excellent from start to finish, from keeping us informed about unavoidable delays because of the Covid Lockdown, all of the installation work, and coming back to sort any little problems, such as changing a stiff patio door lock from a key to a thumb turn. I would recommend these guys, and would use them again without hesitation.
Sarah P.
Sarah P.
09:25 26 Nov 20
The process was very smooth. The on-site visit was detailed and good advice was offered on which options to choose. The price was just on budget and the French doors look really good. Many thanks
Lorraine D.
Lorraine D.
11:35 14 Nov 20
I contacted Newlite regarding a new conservatory. Alan came along and offered me a variety of solutions. Once agreed upon we were visited by Colin who came along and measured up and offered some great ideas.Several weeks later the 2 fitters visited and installed the conservatory. At every step we received a friendly and professional service. We are so pleased with the final build and the quality of the installation. I would have no hesitation in recommending Newlite, Alan and his team. 10 out of 10!
Mark R.
Mark R.
12:05 25 Oct 20
Newlite have recently installed all of our 'slim' Upvc windows & 'slim' aluminium coloured bi-fold doors. Alan's advice, knowledge & communication was excellent at all times. The installation work was faultlessly carried out by Martin & Dave. We would highly recommend.
sue D.
sue D.
16:04 20 Sep 20
Excellent service from start to finish. Alan was extremely professional and helped us a great deal with the right designs for our doors and windows and the quote was very competitive. The workmanship on installation was first class and all of the people involved have been friendly and polite. I Couldn't ask for a better service or a better outcome. We are delighted with the final product.
Michael R.
Michael R.
16:27 10 Sep 20
Hassle free service. The Visoglide patio door was fitted very neatly.A nice clean install, very impressed.Thanks to Alan and the fitting team.A job well done.
Daniel U.
Daniel U.
23:33 07 Sep 20
We were very pleased and impressed with the entire start to finish service from Newlite Home Improvements. From the outset Alan was able to offer suggestions and guidance as to what would meet our requirements (we were looking for a soundproof, crittall-style, interior door). Communication was thorough and courteous and the end result exactly as we'd hoped for.
B H
B H
21:08 07 Aug 20
Had 7 metre sliding doors, lantern and picture window installed by these guys and was really impressed. I found Alan easy to work with given his knowledge and ideas, his team installed without any problems or delay. Would highly recommend them, great customer experience and good quality products.
Barney M.
Barney M.
18:27 04 Aug 20
Had crittal-style doors installed, service was great throughout - they look great & complete the room. Would certainly recommend
Joe G.
Joe G.
20:17 03 Aug 20
Newlite Home Improvements: Excellent service provided by Newlite through their representative Alan. From the day I had an unfortunate accident with my conservatory door to the final installation of a new door Alan was there to provide assistance all the way. With his help and expertise I was able to make a successful claim on my home insurance. The installation was of the highest standard and we are delighted with the result. Congratulations all round for such fantastic service.
John S.
John S.
09:04 28 Jul 20
Fantastic service from beginning to end. Alan provided exactly what I wanted. Martin is a genius! He came with Wayne to fit my door and I can only say that I wish all trades people were the same as them. Could not be more pleased with the finished product. Highly recommend Newlite and would definitely use again if needed. Thank you.
Amanda R.
Amanda R.
16:40 08 Jul 20
Alan and his team have provided an excellent service and we are completely wowed by our new aluminium front door. The whole service has been professional and the quality of fitting is top notch. would definitely recommend.
Jean H.
Jean H.
13:05 16 Jun 20
We recently had a new door installed. It looks brilliant. Alan and his team, again impressed us with their commitment to excellence. Thank you very much. Emilia and Hugh
Emilia S.
Emilia S.
13:13 27 May 20
Used recently for window repairs. Excellent service. Communication good and prompt.
James C.
James C.
14:19 05 May 20
I contacted Newlite as the gaskets in our patio bifold door had become lose. Alan was very responsive and a Newlite installer sorted the problems 2 days later and carried out a full service of the doors incl. rehanging them to avoid the problem reoccuring. Great service, thank you.
Asmus O.
Asmus O.
15:25 01 May 20
I had Newlite windows fitted over 10 years ago, which have always looked nice and done the job well. Recently, a small repair was needed and the after service care, even after this time, was quick and responsive, which meant a lot.Great prompt, friendly service with a quality product.
Anya H.
Anya H.
13:49 26 Jan 20
Recommended this company by a neighbour and contacted them for a quote for replacement windows and conservatory. Alan attended our home and spent time running through options and design. Very competitive prices though not the cheapest but decided to use this company as Alan was not at all pushy like other well known companies and was very knowledgeable on the products he was selling and what style would suit our property. From day one everything was explained and dates confirmed. We have had eight windows fitted by Martin,Wayne and Alfie. They arrived on time and did a first class job. The quality of the windows are excellent and have made such a difference to the look and seem energy efficient. The fitting was stress free and all mess was cleared up at the end of the job. Very pleased and Martin was a perfectionist and nothing seemed too much trouble for him. Very pleased with this company and would have no hesitation to recommend them. Now looking forward to the erection of the conservatory.
Mary B.
Mary B.
10:07 16 Jan 20
We are so happy with the high quality work done by Newlite.
Miranda B.
Miranda B.
22:42 11 Jan 20
We are very happy with our new windows and doors. Alan made the whole process very easy explaining our options and meeting our timescales. The fitting team were brilliant- efficient and tidy. Would definitely recommend Newlite and will be using again for our next project.
Leanna B.
Leanna B.
06:56 13 Nov 19
Alan and his team at Newlite were a joy to work with. I was delighted that they could replace my 1930's window with a like for like look, including invaluable insightful information regarding the best type of glass to use for a house of that era, but obviously updated so that the window was far better insulated than the original old wooden frame which was starting to rot. On the day of the window fitting the men were polite and courteous, made sure that there was no mess, and completed the job easily within the day. I am astounded that the new window looks virtually the same as the original, well done!
Jackie H.
Jackie H.
16:33 25 Oct 19
Thank you Alan and team for the windows in our sun room. Martin and Wayne did an excellent job and were hardworking all the time (apart from cups of tea. You missed out on that Alan)Would recommend Newlite to anyone who wants good quality, clean and tidy workmanship, also at a reasonable price.
Jeanette H.
Jeanette H.
14:41 22 Oct 19
Extremely happy with my new conservatory with the help and advice from Alan its exactly what I wanted.Martin and his team did a brilliant job , it has totally transformed our home ,would definitely recommend Newlite
Di
Di
17:36 16 Oct 19
My sincere thanks to Alan for the excellent assessment and repairs to a badly installed bi-fold door system and a tilt/turn window by another company at my property. His 'trouble-shooting' colleague Martin attended yesterday. I can attest to the fact that he is the 'Red Adair" of the door/window installation industry. He came highly recommended by Nick Dardalis of Aluminium Trades Supply website. His thoughtful, thorough approach soon identified three key problems, which were then addressed promptly and efficiently in a highly professional manner without casting any aspersions. A terrific service. I cannot praise them enough.
Hilary B.
Hilary B.
12:08 04 Oct 19
Alan and his team did and excellent job installing two very large windows that have completely transformed our dining room. Gone are the hideous white plastic windows from the 90s, now we have the view in to our garden framed by two gorgeous black framed aluminium windows.
L D.
L D.
18:10 12 Aug 19
Very pleased with the finished new french doors - Alan's suggestion was exactly right, and Martin and Alfie did a very good job of fitting them with the minimum of mess and very quickly. The doors are very good quality as you would expect of the type, and I would definitely use Newlite to fit this make or any other doors or windows when needed.
Val E.
Val E.
17:02 27 Jul 19
I contacted Alan initially to enquire about a bifold door and window for my kitchen. I was so impressed with the service I received, I asked if he could potentially do some snagging on windows I previously had installed by another company but had issues with. Alan did a site visit the following day to take a look at the windows and within 3 days he had someone on site who had excellent attention to detail fixing all the issues we had - my windows look amazing! I’m not usually one to write reviews but I have already recommended Alan and Newlite to all my family and friends and I wouldn’t hesitate to contact him again.
Dinah L.
Dinah L.
20:50 05 Jun 19
Had Newlite come to fix a problem with my mums conservatory. Couldn't fault them. Kept me informed through out the process and were very helpful.
Lisa H.
Lisa H.
16:09 21 May 19
Really pleased with latest installation from Newlite the bi-fold doors look great!
Jo B.
Jo B.
18:03 16 May 19
A good all round product and very helpful and professional team. Very impressed by their willingness to get the job done right and on time. We were kept in the loop by management at all time.
Andrew S.
Andrew S.
09:35 04 May 19
Brilliant experience dealing with the Newlite team. Excellent communication, trustworthy and very reliable. My windows look absolutely incredible. I’ve already recommended to one friend and won’t hesistate to recommend to more.
Candice J.
Candice J.
06:20 19 Apr 19
I'm so super happy with Alan, his team and most importantly the product. Alan knew exactly what we wanted and provided a sleek, affordable solution - much better than I anticipated. Great communication from quote to installation. We just need to save up to have the rest of our house done next and we'll be sure to get Newlite back in for this too.
Louisa H.
Louisa H.
13:37 15 Apr 19
We have recently had a conservatory built, by-fold doors installed and the glass replaced in existing double glazing units by Newlite. Their quote was extremely competitive and all of the products have been of a high standard, as has the workmanship of the people from Newlite. Everyone from the guys that dug the foundations and built the walls through to Martin and his assistant who did the frame and glasswork was extremely friendly and efficient, always leaving the site as tidy as possible at the end of the day.We now have a fantastic conservatory with blinds set into the windows and under floor heating.We would not hesitate to use Newlite again in the future and would definitely recommend them.Many thanks to Alan and his team.
John M.
John M.
15:48 10 Apr 19
Fiona, East Kent. Alan did an excellent job helping me select windows and doors for a major house refurbishment. They look stunning. He later went out of his way to get the manufacturer to rectify some minor faults, and made sure everything was operating properly. As did his fitter Martin. His customer service is excellent.
Fiona S W.
Fiona S W.
13:52 03 Apr 19
Very pleased with the supply and fit of my window and door. All very straightforward and will definitely use Newlite again in the future 🙂
Andrea F.
Andrea F.
10:30 22 Mar 19
Wow, what an incredible job the guys have done.From someone who had been messed about by a national company, I was naturally dubious of all firms... Alan immediately put my mind at rest, no nonsense, no hard sell - simply backing himself and his company and putting my mind at ease.Communication through the whole process was as promised, timely and clear. Excellent.Now the fitting, Martin and Connor were gents, respectful, diligent, hardworking and polite. All I can say is quality, absolute quality.Would have no hesitation recommending this company to others, would use them again tomorrow if I needed too. What a cracking find. Hope more work is directed through from the work they done on my home.
Bennibenj
Bennibenj
17:19 21 Mar 19
Absolutely delighted with the job completed by Alan and his team. Totally professional and courteous throughout the entire job. Would highly recommend Newlite for any double glazing requirements.
David B.
David B.
19:58 28 Feb 19
Polite and efficient service with a good well fitted product at a great price. Everything fitted to schedule with great care taken during fitting to get things just right.
Brian M.
Brian M.
13:26 21 Feb 19
I have had a new front with french windows put onto a conservatory and new french doors put into a different property, and I can only give Newlite the highest recommendation. I have been absolutely thrilled with both installations. It is a family run company of lond standing and they give the highest standards of service and workmanship. They listen carefully and ensure that the design and fitting is exactly to customer requirements. Their installers are polite tidy, and considerate. They have excellent after care service if ever needed.Absolutley brillian! I am completely over the moon!
Kym L.
Kym L.
17:00 01 Oct 18
Great price and very professional. Windows look great and a friendly service from Allan and Martin.
Pippa W.
Pippa W.
08:57 25 Sep 18
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Why Choose Newlite

The team at Newlite have been helping home-owners in Sussex, Surrey and Kent improve and add value to their properties for over 25 years.

All of our jobs are subject to thorough surveys and evaluations. You can commission us with total confidence as we are approved members of relevant trade bodies:

So as well as guaranteed personal service from the business owners, here are some other reasons why our customers trust us to help them with their home improvement projects:

  • Trained and experienced installers who care about attention to detail
  • 10 year insurance-backed guarantee
  • Local reputation with many satisfied customers
  • Top brands of PVCu windows and doors at great prices.
  • The latest bifolding and sliding doors
  • Long-established family owned local business
  • Free Quotations and Home Surveys
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